FAQs

What comes in the package?

The 10 hand painted nails and an application kit that includes a mini nail buffer, mini nail file, wooden cuticle pusher, nail glue, 2 alcohol pads, 24 sticky adhesive tabs, and an instruction manual. 

Are the nails reusable?

Yes! You should be able to get multiple uses out of them if they are still in good condition after you've removed them.

To remove them: soak your hands in warm water with a bit of soap for 10-20 minutes. Your nails will begin to loosen up and you can remove them.

To reuse: buff the back of the press-on nail gently to remove any remaining adhesive and then reapply as usual.

How do I figure out my nail size?

Please look at the How to Size page. There you will find a press on nail sizing guide.

What do I do if none of the standard nail sizes fit my nails?

If none of the standard sizes fit your nails (XS, S, M, L, XL), then select "Custom". Note down your nail sizes in the instruction box at checkout. Look at the How to Size page to more info. 

Do you offer refunds or accept exchanges?

Due to sanitary reasons, all sales are final. Please make sure to double-check your nail measurements to ensure a perfect fit before ordering!

How long does it take to process and ship my order?

Please allow 1-3 weeks to make and ship your order. Once the item ships, it should arrive 2-4 days after shipping! 

What do I do if my package is lost?

Once handed over to the carrier, Jelly Jar has no control over the packages. If the address provided was correct, contact the local post company responsible for delivering the package.